LGAi

Making Local Government more HUMAN with AI

The LGA challenge

Local governments in Australia are navigating a complex landscape marked by financial sustainability challenges, increasing community expectations, and evolving roles. Key issues include:

  • Financial Sustainability: Escalating costs and reliance on external funding.

  • Workforce Challenges: Ensuring skilled and adequate staffing.

  • Service Delivery: Meeting growing demands effectively.

These factors are shaping the future of local governance, requiring innovative solutions and strategic planning to ensure resilient and responsive local government operations.

The challenge is always one of capacity and how to get back to a point where a majority of staff time is spent working directly with citizens.

The role of AI.

How can AI make LGAs more Human?

Ai promises many things, but we know that one thing is clear. AI loves repetitive and highly process driven tasks.

Imagine and LGA that has:

  • •Predictive, data-driven operations and maintenance

  • •AI-informed planning and community sentiment analysis

  • •Smarter, targeted community services

  • •Seamless, AI-supported customer service across all channels

  • •Proactive compliance, governance and risk management

  • •Staff empowered with AI tools for more meaningful work

This sort of LGA offers citizens:

  • Faster, simpler service with 24/7 digital assistance

  • Personalised and timely communications

  • Proactive solutions to issues before they scale

  • Fairer and more transparent decision making.

This LGA offers a more human and connected experience with local staff.

Making it happen

At Component6, it’s our job to help you build the muscle that allows you to leverage AI and an AI mindset to allow you to release that capacity. We do this by breaking down the problem into Personal Productivity, Team/Process Optimisation and then Strategic Organisational change.

Across each area we deliver Education, Training, Consulting and Solutions that allow you to continuously build muscle in a way that is tailored to you.

AI for Personal Productivity

You may already use AI at home to create recipes, write stories, or understand topics.

It stands to reason you would want access to this in the workplace. But how do you transcend the home/workplace boundary and how can you justify that investment in AI tools?

We have an approach that helps educate LGA staff to lower the AI risk, train them to get the most from AI, consult to them to establish the ROI and then provide solution frameworks to help them reap the rewards securely and safely.

AI for team and process optimisation

So, you’re already seeing benefits from AI and want to apply it to some of your processes, both internally and externally. But how?

How do you work out which processes AI would work for? How do you determine if using is an Ethically sensible choice? How do you avoid creating alienating experiences for colleagues, citizens and businesses and still get the benefits?

We have clear frameworks that build on your AI education and training to help you identify processes that really benefit from AI, be clear on the benefits and be able to manage the risks.

Strategic Organisational change with AI

You’re seeing the benefits from AI and getting positive feedback from citizens, business and your councillors on how your LGA is engaging with each group and in how it is providing services. So what next?

We can help you map a path, with clear stepping stones, that allows you to strategically engage with AI over time. We’ll ensure you don’t over capitalise, but instead can take measurable steps to creating that ‘more human’ LGA for citizens, staff and other parties.

What other LGAs say about working with Component6

  • “I’ve heard lots of positive feedback and seen some actions taken already for the team to implement efficiencies using their new found knowledge!”

  • “Thank you for providing a session on technology we can grab with two hands and run with in our professional and private lives.”

    9.1/10

  • “Very impressive. More people need to be aware in our governments. AI is a great tool."

    8.8/10

  • “Very interactive session.”

    8.7/10

  • "Very interesting and helpful - show what can be done."

    9.1/10

  • "Great workshop, especially for people with little to no knowledge in AI. I have taken away things I can use day-to-day."

    10/10